Returns & Exchanges
Something not right for your pet? Talk to us — we handle every case personally.
How returns work
We look at every return individually rather than applying a blanket rule. Message us on WhatsApp at 8821 2070 with your order number and what's wrong, and someone from our team will sort it out with you directly.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, send us a photo on WhatsApp as soon as you can and we'll put it right.
Food, treats and opened items
For hygiene reasons, opened food and treats generally can't be resold — but if there's a problem with a product, please still get in touch. Faulty items are always our responsibility.
When you can reach us
10am – 10pm, Monday to Saturday. WhatsApp is the quickest way to get a reply.