Membership Terms

A Paws Club membership is a fixed-term agreement. You pay a monthly fee and receive the same amount back as credits to spend in our store, plus a discount on everything you buy.

Terms available are 6, 12 or 18 months. A billing cycle is 30 days, not a calendar month.

• Credits are added only when a payment has cleared. If a payment fails, no credits are added until it succeeds.
• Unspent credits roll over and keep accumulating for as long as your membership is running.
• Credits can be spent on anything in our store. They are applied to your order first, and card payment covers only the remainder. Credits may also be used towards delivery charges.
• Credits have no cash value, cannot be exchanged for money, transferred to another person, or redeemed anywhere other than Paws Club.
• Credits expire when your membership ends — see clauses 4 and 5.

You may pay for your whole term in one payment. If you do, your entire term’s credits are released immediately, in full — not drip-fed month by month. You have until your term ends to spend them.

Your membership runs for the term you chose. If you end it before that term is served, an early termination charge applies, equal to the monthly fee multiplied by the number of months remaining.

That charge is not a penalty. The full amount is credited back to your account, and you keep until your original contract end date to spend it. You are settling the remainder of your term, not forfeiting it.

If you paid for your term upfront, you already hold every credit your term is worth — nothing further is charged, and nothing further is credited. You simply keep whatever you haven’t spent yet, until your original term end date.

Cancellation requests are reviewed by our team. We will confirm the amount payable and your credit expiry date in writing before anything is charged.

When your committed term is served, your membership continues month to month at the same price until you ask us to stop. You are no longer under contract, so:

• there is no early termination charge, ever, from this point on;
• your membership ends at the close of the cycle you have already paid for;
• your credits remain spendable until that date.

We will remind you before your term ends. If you would prefer the membership to stop rather than continue, tell us before that date.

Expired credits cannot be reinstated and are not refundable. We will remind you before your credits expire.

You may ask to move to a different tier. Changes take effect from your next billing date, and only once that payment has cleared — so you keep the plan and discount you have paid for until then. One change can be scheduled at a time.

Payments are taken by our payment provider. We do not store your card details. If a payment fails, your membership is paused rather than cancelled: credits you have already earned remain yours, no new credits are added, and billing resumes once payment succeeds.

Delivery is charged at S$5.00 for members, free on orders over S$50.00. Non-members pay S$5.00, free over S$100.00. Rates may change; the rate shown at checkout is the one that applies to your order. See Delivery for areas and timings.

You do not need a membership to shop with us. Anyone may buy at our standard prices and standard delivery rates. Membership is optional and adds credits and a discount.

If you joined through a partner company’s link, your account is on a partner rate agreed between that company and Paws Club. It takes an agreed percentage off the price of the items in your order; delivery is not discounted. There is no monthly fee. You top up your own wallet and pay from it at checkout, and no GST is added on top of the price you see.

The partner rate applies to everyone on it at the same time, so if it changes you move to the new rate straight away. If the partnership ends, your account returns to a standard membership with no partner discount. Your wallet balance is not affected— it stays yours to spend.

To be confirmed with our legal adviser: whether a cooling-off period applies to memberships bought online, its length, and how a refund would be calculated where credits have already been spent.

To be confirmed: how much notice we give before changing prices or terms for existing members, and what a member may do if they do not accept a change. Our intention is that a change never applies mid-term without consent.

To be confirmed with our legal adviser: governing law, jurisdiction, and the dispute process.

Questions about your membership, credits or a cancellation: alex@pawsclub.sg or WhatsApp 8821 2070.